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Frequently Asked Questions

Ordering

What methods of payment do you accept?

How do I apply a promotional code?

How do I receive free shipping?

Are Readers FSA / HSA eligible?

Shipping

How do I track my order?

How long will it take to ship my order?

What is your standard shipping option?

What expedited shipping options do you offer?

When will my order arrive?

Do you ship internationally?*Includes Canada

Where do you ship from?

Can I make changes to my order before it ships?

Returns & Exchanges

Can I return or exchange?

In Store Authorized Retailer Purchases:

Amazon

How do I track my SAV Eyewear order purchase on Amazon?

How do I return my order placed on Amazon?

Product Information

What is a progressive reader?

What is blue light?

What are Polarized Sunglasses?

Polarized vs. Non-Polarized Sunglasses

How do I clean my glasses?

How do I find the right fit for my face?

SAV REWARDS

What are SAV Rewards?

How do I join SAV Rewards?

If I already have a SAV Account am I already signed up for SAVRewards?

When can I start redeeming my SAV Rewards?

How can I check my SAV Rewards Point Balance?

Why aren't my points showing?

I can't log into my account / I forgot my password.

I entered my birthday, when do I receive my birthday points?

Do SAV Rewards points ever expire?

I referred a friend. Why didn't I receive points?

Can I use multiple discount codes with my order?

Privacy Policy

What is your privacy policy?

Is my credit card information kept safe? 

Customer Care

How do I contact Customer Care?